HAVEN Helpline is a counselling and support service. If you are in immediate danger, please call 911.

Harassment and Violence Emergency Network

A national, bilingual critical incident reporting line available to members of ACTRA (excluding UBCP/ACTRA members*) and the Directors Guild of Canada (DGC).

What resources are available through HAVEN Helpline?
  • 24/7 bilingual critical incident reporting line
  • Confidential counselling services
  • Professional support staff available through Morneau Shepell
  • Incident report will be forwarded to the union for follow up with member’s permission
What is LifeWorks and how do I access it?
  • Morneau Shepell’s LifeWorks app offers web chat, total well-being resources and special retail discounts.
  • Lifeworks can be accessed through the web or by downloading the free app available in both the Apple App Store and Google Play store.
  • If you did not receive the email from ACTRA inviting you to join LifeWorks, please email actra@actra.ca to get your log-in details.

Enhanced Member services during COVID-19 health crisis

With many thanks to AFBS, we are pleased to announce enhanced services available to ACTRA members (excluding UBCP/ACTRA members*) through HAVEN Helpline and the LifeWorks app during this COVID-19 pandemic:

Online Counselling Support: Short-term assistance is available to help members in this challenging time. ACTRA Members may request a counsellor from a specific race/ethnicity, religion or LGBTQIA+ community for short-term counselling. There are significant inequities related to how individuals experience the world and, as such, Morneau Shepell will do its best to accommodate such requests when they are clinically appropriate and conducive to a safe and positive counselling experience.

Emergency Financial Counselling Support: Counselling support specifically related to financial concerns is available through HAVEN as part of the Member Assistance Program (MAP). If you are in need of financial aid, please contact The AFC (at 1-877-399-8392) directly.

Anxiety about returning to work: No one can anticipate how they might feel while living and attempting to work during a global pandemic. Anxiety over health concerns is real. Immediate counselling and support is available through HAVEN Helpline. While working, productions are responsible for ensuring a safe work environment. If you have any concerns about your safety and the work conditions on set, safety concerns should first be reported to the Production:

  • If your concerns are related to COVID-19, there will be a designated person responsible for enforcing the production’s COVID-19 health and safety policy. Check the call sheet for their contact information.
  • If your issue concerns an intimate scene, assistance may be available from the intimacy coordinator if one has been engaged by the production.
  • If this is an emergency, you have the right to refuse unsafe work. Provincial workplace health and safety legislation gives workers the right to refuse work they believe is unsafe to themselves or others. Workers who believe they are endangered by workplace violence may also refuse work. Please see your provincial workplace health and safety guidelines for the specific procedures to follow to establish a work refusal.
  • You can also contact your ACTRA Branch or call HAVEN Helpline (1-855-201-7823) for assistance.

Support through LifeWorks by Morneau Shepell
COVID-19 information, resources and videos are available the LifeWorks platform. We’ve also included some helpful webinars below to help you navigate through this difficult time.

Webinar: Emotional Well-Being During the COVID-19 Pandemic (25 minutes)
Webinar: Talking to your child about Covid-19 (25 minutes)

WellCan™
Created by Morneau Shepell, WellCan™ is a free collection of digital resources to support the mental health of all Canadians during COVID-19. Through the growing collaboration of organizations, WellCan™ addresses challenges brought on by COVID-19 through an extensive database of information.  There are a number of toolkits, articles, tips and infographics available on the WellCan app.  The free app is available on Apple and Android devices. For desktop access, visit wellcan.ca

Mental Illness Awareness Week (October 4-10)
To help bring awareness to the importance of mental health, Morneau Shepell has launched a new microsite, Depression and the pandemic: a deep dive, which explores the relationship between the pandemic and depression through four pillars of wellbeing: mental, social, physical and financial.

HAVEN Helpline is available for situations related to workplace harassment, violence and emergencies.

Examples of Emergency Situations

Examples of emergency situations include:

  • harassment, bullying or violence;
  • young performers working more than eight hours a day (under 12 years for the IPA; under 12 years and without permission for the NCA);
  • unscheduled stunts or dangerous situations where stunt performers are not being used;
  • unscripted nudity or sexual situations not outlined in a performer's contract; and
  • working conditions where there is an immediate risk to health and/or safety.
Examples of Non-emergency Situations

For non-emergency situations, please call your branch.

Examples of non-emergency situations include:

  • Upgrades, Cancellations, Postponements and Other Violations
  • Getting Paid
  • Signing Out

A list of Frequently Asked Questions about HAVEN Helpline are available by clicking on the the dropdown questions below. You can also download the PDF by clicking here. Please note, some of the support services outlined below might be impacted due to the COVID-19 health pandemic.

What counselling options are available through HAVEN Helpline?

Please note, some of the support services outlined below might be impacted due to the COVID-19 health pandemic.

  • In-person counselling.
  • Counselling over the telephone.
  • Support online (via E-counselling or an interactive support program).
  • ACTRA Members may request a counsellor from a specific race/ethnicity, religion or LGBTQIA+ community for short-term counselling. There are significant inequities related to how individuals experience the world and, as such, Morneau Shepell will do its best to accommodate such requests when they are clinically appropriate and conducive to a safe and positive counselling experience.
  • Self-directed resource package and tools.
Is the service available in English and French?

Yes. HAVEN Helpline is a bilingual incident reporting line available to ACTRA members (excluding UBCP/ACTRA members) and DGC members across Canada.

Can I access in-person counselling?

Please note, some of the support services outlined below might be impacted due to the COVID-19 health pandemic.

Yes. Members have access to professional, confidential, in-person counselling related to incidents of workplace violence or harassment. ACTRA Members may request a counsellor from a specific race/ethnicity, religion or LGBTQIA+ community for short-term counselling. There are significant inequities related to how individuals experience the world and, as such, Morneau Shepell will do its best to accommodate such requests when they are clinically appropriate and conducive to a safe and positive counselling experience.

To make an appointment, call HAVEN Helpline 24/7, toll-free at 1-855-201-7823.

What is LifeWorks by Morneau Shepell?

LifeWorks by Morneau Shepell is a well-being resource, accessible from a mobile app or the web. Through LifeWorks, you have access to support and treatment to help you through difficult situations you may face in the workplace – including violence and harassment. You can also easily access HAVEN Helpline by phone (1-855-201-7823) or through the LifeWorks chat function. LifeWorks is available on the web at login.lifeworks.com, and the free LifeWorks mobile app can be downloaded from the Apple App Store or from Google Play.

What online well-being resources are available on the LifeWorks platform?

Hundreds of articles, toolkits and audio recordings are available on LifeWorks. Produced and reviewed by industry experts and bestselling authors, there’s a wealth of content that can be tailored to meet your interests about issues related to Family, Health, Life, Money and Work. Simply log-in to LifeWorks and visit the “Life” section from the menu bar.

Where can I get help if there are technical issues with the app?

In the LifeWorks web app, hover over your profile image (top right) and select Help from the dropdown menu. On the Help Centre page, click the Submit a Request button.

In the mobile app, tap the More tab (bottom right), then tap App Support & Feedback from the menu. Scroll the page and tap the Submit a Request button.

Technical support requests are typically addressed within 24-48 hours.

Who can I contact if there is a problem with the service?

Should you have a concern about the service, you can request a Quality Assurance Review directly with the Care Access Centre through the LifeWorks platform or email ACTRA at feedback@actra.ca.

How is confidentiality respected and maintained?

Morneau Shepell adheres to stringent standards to ensure it respects the privacy of its clients. Morneau Shepell meets all of the audited confidentiality and privacy requirements as established by the Council On Accreditation (COA). This is the highest standard of accreditation in the Employee and Family Assistance Program (EFAP) industry. No one will know you have accessed services unless you choose to tell them (within the limits of the law). No identifying information will be shared with ACTRA, AFBS or the DGC without your consent.

Is my personal information secure?

Morneau Shepell takes steps to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed, in accordance with applicable data protection laws, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and the EU General Data Protection Regulation (GDPR). If you have any questions about security, please contact Morneau Shepell.

Is the information I input into the LifeWorks app shared with my union, a third party or my insurance provider?

The information you input into the LifeWorks app is linked to your profile, but that profile is not shared with your union, a third party or your insurance provider. In other words, your Health Risk Assessments and newsfeed preferences are not shared.

Will my information be tracked or sold?

Morneau Shepell does not share or sell the confidential information it collects. They only provide aggregate reporting data to ACTRA. For example, Morneau Shepell provides the number of calls to HAVEN Helpline, from which provinces, and the number of persons accessing services. Morneau Shepell does not share any information that could identify any particular member. The aggregate data helps ACTRA ensure the service is being used and is meeting the needs of our members.

Feedback about HAVEN Helpline can be directed to feedback@actra.ca.

HAVEN Helpline is available to ACTRA and DGC members with the assistance of:

*UBCP/ACTRA members have access to their own support resources. Click here to learn more.