Please note, some of the support services outlined below might be impacted due to the COVID-19 health pandemic.

• In-person counselling.
• Counselling over the telephone.
• Support online (via E-counselling or an interactive support program).
• ACTRA Members may request counselling services from someone with shared lived experiences. Telus Health (formerly LifeWorks) will do its best to accommodate such requests.
• Self-directed resource package and tools.

Yes. HAVEN Helpline is a bilingual incident reporting line available to ACTRA members (excluding UBCP/ACTRA members), DGC and Equity members across Canada.

Please note, some of the support services outlined below might be impacted due to the COVID-19 health pandemic. Yes. Members have access to professional, confidential, in-person counselling related to incidents of workplace violence or harassment. ACTRA Members may request counselling services from someone with shared lived experiences. Telus Health (formerly LifeWorks) will do its best to accommodate such requests. To make an appointment, call HAVEN Helpline 24/7, toll-free at 1-855-201-7823.

Should you have a concern about the service, you can request a Quality Assurance Review directly with the Care Access Centre through the Telus Health platform or E-mail ACTRA at feedback@actra.ca.

Telus Health (formerly LifeWorks) adheres to stringent standards to ensure it respects the privacy of its clients. Telus Health meets all of the audited confidentiality and privacy requirements as established by the Council On Accreditation (COA). This is the highest standard of accreditation in the Employee and Family Assistance Program (EFAP) industry. No one will know you have accessed services unless you choose to tell them (within the limits of the law). No identifying information will be shared with ACTRA, AFBS or the DGC without your consent.

Telus Health (formerly LifeWorks) takes steps to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed, in accordance with applicable data protection laws, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and the EU General Data Protection Regulation (GDPR). If you have any questions about security, please contact Telus Health.

Telus Health (formerly LifeWoks) does not share or sell the confidential information it collects. They only provide aggregate reporting data to ACTRA. For example, LifeWorks provides the number of calls to HAVEN Helpline, from which provinces, and the number of persons accessing services. Telus Health does not share any information that could identify any particular member. The aggregate data helps ACTRA ensure the service is being used and is meeting the needs of our members.

Telus Health One is a well-being resource, accessible from a mobile app or the web. Through Telus Health One, you have access to support and treatment to help you through difficult situations you may face in the workplace – including violence and harassment. You can also easily access HAVEN Helpline by phone (1-855-201-7823) or through the Telus Health chat function. LifeWorks is available on the web at login.lifeworks.com, and the free Telus Health One mobile app can be downloaded from the Apple App Store or from Google Play.

Hundreds of articles, toolkits and audio recordings are available on Telus Health. Produced and reviewed by industry experts and bestselling authors, there’s a wealth of content that can be tailored to meet your interests about issues related to Family, Health, Life, Money and Work. Simply log-in to Telus Health and visit the “Life” section from the menu bar.

In the Telus Health One web app, hover over your profile image (top right) and select Help from the dropdown menu. On the Help Centre page, click the Submit a Request button. In the mobile app, tap the More tab (bottom right), then tap App Support & Feedback from the menu. Scroll the page and tap the Submit a Request button. Technical support requests are typically addressed within 24-48 hours.

The information you input into the Telus Health One app is linked to your profile, but that profile is not shared with your union, a third party or your insurance provider. In other words, your Health Risk Assessments and newsfeed preferences are not shared.