• 24/7 bilingual critical incident reporting line
• Confidential counselling services
• Professional support staff available through Morneau Shepell
• Incident report will be forwarded to the union for follow up with member’s permission

• Morneau Shepell’s LifeWorks app offers web chat, total well-being resources and special retail discounts.
• Lifeworks can be accessed through the web or by downloading the free app available in both the Apple App Store and Google Play store.
• If you did not receive the email from ACTRA inviting you to join LifeWorks, please email actra@actra.ca to get your log-in details.

Examples of emergency situations include:

• harassment, bullying or violence;
• young performers working more than eight hours a day (under 12 years for the IPA; under 12 years and without permission for the NCA);
• unscheduled stunts or dangerous situations where stunt performers are not being used;
• unscripted nudity or sexual situations not outlined in a performer's contract; and
• working conditions where there is an immediate risk to health and/or safety.

For non-emergency situations, please call your branch.

Examples of non-emergency situations include:

• Upgrades, Cancellations, Postponements and Other Violations
• Getting Paid
• Signing Out

Please note, some of the support services outlined below might be impacted due to the COVID-19 health pandemic.

• In-person counselling.
• Counselling over the telephone.
• Support online (via E-counselling or an interactive support program).
• ACTRA Members may request a counsellor from a specific race/ethnicity, religion or LGBTQIA+ community for short-term counselling. There are significant inequities related to how individuals experience the world and, as such, Morneau Shepell will do its best to accommodate such requests when they are clinically appropriate and conducive to a safe and positive counselling experience.
• Self-directed resource package and tools.

Yes. HAVEN Helpline is a bilingual incident reporting line available to ACTRA members (excluding UBCP/ACTRA members) and DGC members across Canada.

Please note, some of the support services outlined below might be impacted due to the COVID-19 health pandemic.

Yes. Members have access to professional, confidential, in-person counselling related to incidents of workplace violence or harassment. ACTRA Members may request a counsellor from a specific race/ethnicity, religion or LGBTQIA+ community for short-term counselling. There are significant inequities related to how individuals experience the world and, as such, Morneau Shepell will do its best to accommodate such requests when they are clinically appropriate and conducive to a safe and positive counselling experience.

To make an appointment, call HAVEN Helpline 24/7, toll-free at 1-855-201-7823.

LifeWorks by Morneau Shepell is a well-being resource, accessible from a mobile app or the web. Through LifeWorks, you have access to support and treatment to help you through difficult situations you may face in the workplace – including violence and harassment. You can also easily access HAVEN Helpline by phone (1-855-201-7823) or through the LifeWorks chat function. LifeWorks is available on the web at login.lifeworks.com, and the free LifeWorks mobile app can be downloaded from the Apple App Store or from Google Play.

Hundreds of articles, toolkits and audio recordings are available on LifeWorks. Produced and reviewed by industry experts and bestselling authors, there’s a wealth of content that can be tailored to meet your interests about issues related to Family, Health, Life, Money and Work. Simply log-in to LifeWorks and visit the “Life” section from the menu bar.

In the LifeWorks web app, hover over your profile image (top right) and select Help from the dropdown menu. On the Help Centre page, click the Submit a Request button.

In the mobile app, tap the More tab (bottom right), then tap App Support & Feedback from the menu. Scroll the page and tap the Submit a Request button.

Technical support requests are typically addressed within 24-48 hours.

Should you have a concern about the service, you can request a Quality Assurance Review directly with the Care Access Centre through the LifeWorks platform or email ACTRA at feedback@actra.ca.

Morneau Shepell adheres to stringent standards to ensure it respects the privacy of its clients. Morneau Shepell meets all of the audited confidentiality and privacy requirements as established by the Council On Accreditation (COA). This is the highest standard of accreditation in the Employee and Family Assistance Program (EFAP) industry. No one will know you have accessed services unless you choose to tell them (within the limits of the law). No identifying information will be shared with ACTRA, AFBS or the DGC without your consent.

Morneau Shepell takes steps to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed, in accordance with applicable data protection laws, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and the EU General Data Protection Regulation (GDPR). If you have any questions about security, please contact Morneau Shepell.

The information you input into the LifeWorks app is linked to your profile, but that profile is not shared with your union, a third party or your insurance provider. In other words, your Health Risk Assessments and newsfeed preferences are not shared.

Morneau Shepell does not share or sell the confidential information it collects. They only provide aggregate reporting data to ACTRA. For example, Morneau Shepell provides the number of calls to HAVEN Helpline, from which provinces, and the number of persons accessing services. Morneau Shepell does not share any information that could identify any particular member. The aggregate data helps ACTRA ensure the service is being used and is meeting the needs of our members.