What resources are available through HAVEN Helpline?
- 24/7 bilingual critical incident reporting line
- Confidential counselling services*
- Professional support staff available through Telus Health (formerly LifeWorks)
- Incident report will be forwarded to the union for follow up with member’s permission
Is HAVEN accessible to performers who are deaf and hard of hearing?
Yes. ACTRA members can access HAVEN by chat via the Lifeworks app (access through the web or the Apple App or Google Play stores). Incident reporting, immediate counselling and referral to additional services can all be accessed through the chat function. For members requiring ongoing counselling, support is available in the following formats:
- In-person counselling with an ASL fluent counsellor or with an ASL interpreter present. (Please note, in-person counselling may not be available due to the COVID-19 health pandemic.)
- Text-based modalities (chat, MyMigo, E-Counselling)
- If both options above do not work, arrangements can be made for an ASL-fluent Video Counsellor.
What is LifeWorks and how do I access it?
- The LifeWorks app offers web chat, total well-being resources and special retail discounts. Users are also able to file an incident report through the app’s First Chat tool.
- Lifeworks can be accessed through the web or by downloading the free app available in both the Apple App Store and Google Play Store.
- If you did not receive the email from ACTRA inviting you to join LifeWorks, please email actra@actra.ca to get your log-in details.